Shipping Policy
Shipping Information
- Free shipping on orders over €50.
- Please allow 1-2 business days for processing before your order ships out.
Shipping Times
- Europe: Average transit time 5-7 business days.
- International: Average transit time 7-10 business days.
- Note: External factors like natural disasters or holidays may occasionally cause shipping delays beyond our control.
Tracking Information
- We provide tracking for every order. Your tracking number will be available once your product has shipped. Products may ship from different fulfillment centers globally.
Order Cancellation
- You can cancel your order without penalty if done within 24 hours of placement. If already shipped, contact us at service@mobikochi.shop with the subject line "CANCEL".
Incorrect Address
- If you notice an incorrect address, please reply to your order confirmation email immediately or email service@mobikochi.shop within 24 hours for correction.
Customer Service
- Email: service@mobikochi.shop
- Address: 128 City Road, London, United Kingdom, EC1V 2NX